Privacy Policy

Last Updated: January 2025

1. Scope

We, Jo Limo ("Jo Limo"), take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.

This privacy policy informs you as a visitor of the Jo Limo websites, as a user or customer of the online platform of Jo Limo, or other services of Jo Limo (together also "Jo Limo Services") which of your personal data is processed by Jo Limo and for which purpose. The Jo Limo Services are not aimed at minors.

Information on the processing of personal data of chauffeurs can be found in the Chauffeur Privacy Policy.

2. Name and Contact Information of the Controller

The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:

You can find further information on Jo Limo in the Legal Terms.

3. Data Security

Jo Limo uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and Jo Limo is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.

If you communicate with us by e-mail, access by third parties cannot be ruled out. Jo Limo also uses transport encryption for e-mails in general. But in the case of confidential information, Jo Limo recommends using the postal way or fully encrypted e-mail communication (PGP). Please let us know if you would like to correspond with us by e-mail in an encrypted form so that we can give you information on the relevant addresses and public keys.

4. Provision of the Websites

When visiting Jo Limo websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter "surf data"). This includes your IP address, the status code, the Jo Limo websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by Jo Limo in so-called log files. If you visit Jo Limo websites without having a Jo Limo account, we will not know who you are.

We inform you about the cookies and analysis services used by Jo Limo in section 5. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by Jo Limo in a pseudonymized or anonymized form in order to analyze the use of our websites, to design and improve the Jo Limo services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the Jo Limo services (e.g. fraudulent booking, cyberattacks).

Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of Jo Limo services. Jo Limo retains the log files only insofar as you have consented to this or if there are legal retention obligations.

The legal basis for the processing of personal data when providing websites is Art. 6 Paragraph 1 lit f GDPR (Jo Limo's legitimate interest). Insofar you are a Jo Limo user or customer, the legal basis is also Art. 6 para. 1 lit. b GDPR (contract performance). If you have consented to an extended usage of your surf data, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (your consent). You can revoke your consent at any time.

5. Cookies, Pixels and Similar Technologies

When using Jo Limo services, cookies, pixels or similar methods may be used. This is common for most large websites.

Cookies are small text files and pixels are small graphic files which can be stored on the user's end device.

As part of your use of Jo Limo Services, Jo Limo sets the cookies that are necessary for Jo Limo to provide a feature you request (e.g., language, login status, cookie consent). Jo Limo also uses, where you have consented, its own and third party cookies to analyze and improve the use of the Jo Limo Services, to improve and personalize functionality to you, to detect and correct malfunctions and problems of a technical or process nature, to prevent unlawful use of the Jo Limo Services (e.g. fraudulent booking, cyber-attacks) and for marketing purposes (including the measurement, analysis and evaluation of advertising).

Additionally, you can prevent the storage of cookies and delete existing cookies at any time in the settings of your browser. However, this may lead to the fact that individual functions of the Jo Limo Services are not or only partially available. The storage period varies per cookie and can be viewed in your browser.

The legal basis for the processing of personal data when using cookies, pixels and similar procedures are Art. 6 para. 1 lit. a (your consent) and lit. f GDPR (legitimate interest of Jo Limo in case of necessary cookies).

6. Data Processing During Registered Use of Jo Limo Services and Booking Rides

Jo Limo processes the following personal data provided by you when you register and use Jo Limo Services or when you book rides (hereinafter "customer data").

• Personal master data (form of address, title, first name, last name, company, address, zip code, place, country);
• Contact data (e.g. telephone number, cellphone number, e-mail address);
• Contract data (e.g. time and manner of registration, status);
• Ride-related data (e.g. pickup location, destination, times, flight number, special requests);
• Status (e.g. corporate account), customer history (e.g. previous rides);
• Contract invoicing (e.g. invoices, status, invoicing address) and payment data (e.g. last 4 digits of the credit card number).

The customer data will be used for Jo Limo services, i.e. for the personalized fulfillment of the framework agreement after registration (creation, storage, administration and support of your Jo Limo account), for the procurement of booked rides and for the fulfillment of the contract of carriage for the benefit of the customer with the limousine service provider. Jo Limo provides customer data to third parties, if necessary, in particular to the limousine service providers so that the customer can be transported in accordance with their booking and the transport can be processed.

The payment data collected is stored via a payment service provider (HyperPay) and transferred to the intermediary financial service provider or bank (see Section 7).

Personal data can be transmitted to limousine service providers in a third-party country outside of the European Union or the European Economic Area in which the transport is intended to take place. Jo Limo cannot generally provide further information on the data protection level in the third-party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR).

The legal basis for the processing of personal data during the registered use of Jo Limo Services and during the booking of trips is Art. 6 para. 1 lit. b GDPR (contract performance). If the data subject provides additional, voluntary information (e.g. flight number, special requests), the legal basis is their consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit. f GDPR.

In addition, Jo Limo processes customer data in order to analyse the use of the Jo Limo Services, to design and improve them in a demand-oriented and personalised manner, to advertise the Jo Limo Services, to detect, limit and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of the Jo Limo Services (e.g. fraudulent booking, cyberattacks). In this respect, the legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Jo Limo). Data will not be passed on to recipients in this respect unless to Jo Limo's data processors (see Art. 28 GDPR) or as far as otherwise permitted by law.

7. Payment & Fraud Prevention

7.1 Payment

All Jo Limo bookings can be paid by credit or debit card (Visa, Mastercard). The credit card information is processed securely through our certified payment provider HyperPay, whose systems meet the applicable security standards, such as the PCI DSS standard (Payment Card Industry Data Security Standard).

Jo Limo itself does not store complete credit card data, only the last 4 digits in abbreviated form for analysis purposes or to prevent fraud. The legal basis for this is Art. 6 Paragraph 1 lit f GDPR (Jo Limo's legitimate interest).

Card payments are provided by the payment service provider HyperPay. The privacy policy for the use of the HyperPay service can be found at: https://www.hyperpay.com/privacy-policy

The legal basis for payment processing is Art. 6(1)(b) GDPR (performance of contract).

7.2 Fraud Prevention

To ensure that a payment instrument is used by its rightful owner and to prevent fraud, IP addresses, e-mail addresses, payment data and card information may be transmitted to external fraud prevention service providers. These service providers process personal data on behalf of Jo Limo. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR (legitimate interest of Jo Limo).

In the course of the authentication of the cardholder, it may also be necessary for individual transactions that Jo Limo requires a copy of an additional identification document (e.g. identity card, passport, drivers' licence) or a copy of the credit card. Jo Limo will ask you to black out any data that is not required (e.g. the credit card number except the last four digits). In this respect, the legal basis is Art. 6 para. 1 lit. b GDPR (fulfilment of contract), your consent (Art. 6 para. 1 lit. a GDPR) and our legitimate interest (Art. 6 para. 1 lit. f GDPR).

8. Communication with Jo Limo

If you contact Jo Limo (e.g. by phone, contact form, feedback form, e-mail), the data you provide will be processed to handle your request and to answer your inquiry. The legal basis is Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (fulfilment of contract and initiation of contract).

Contact data is also used by Jo Limo - pseudonymised or anonymised if possible - to design and improve Jo Limo services according to your needs, to identify and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of Jo Limo services (e.g. fraudulent booking, cyberattacks). In this respect, the legal basis for the processing of personal data is Art. 6 para. 1 letter f GDPR (legitimate interest of Jo Limo).

Jo Limo uses external services and tools, e.g. email services, to communicate with the customer. The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Jo Limo). Agreements on commissioned data processing exist with the respective providers - where necessary.

9. E-mail Advertising, Newsletter

If you have agreed to receiving advertising or if Jo Limo otherwise has the right, we will use your customer data to send you personalized advertising or general newsletters. The following data is mainly affected: Form of address, name, e-mail address. The purpose of the data processing is for Jo Limo to inform you regarding current offers and to draw attention to features of Jo Limo services.

E-mail advertising and newsletters may contain pixels. In this case, a graphic file is inserted into the e-mail sent in HTML format, based on which a statistical evaluation may be carried out. By using pixels, Jo Limo can detect whether and when e-mails have been opened and links contained therein clicked. The legal base for the data processing is, insofar as you have separately and expressly consented, Art. 6 Paragraph 1 lit a GDPR (consent) and otherwise Art. 6 Paragraph 1 lit f GDPR (Jo Limo's legitimate interest).

If you do not wish to receive advertising from Jo Limo, you may at any time revoke the corresponding use of your e-mail address without incurring any costs other than the transmission costs in accordance with the base tariffs. To this end, you can use the unsubscribe link contained in any mail or you can write an e-mail to us using the above-mentioned e-mail address (see section 2).

10. Involvement of Data Processors by Jo Limo

As far as Jo Limo involves third parties in its data processing, e.g. technical service providers such as HyperPay for payment processing, PostgreSQL database systems for data management, Google Maps for location services, or SendGrid for email communications, this is always done on behalf of Jo Limo and only if these processors offer sufficient guarantees that suitable technical and organisational measures are carried out in such a way that the processing is in accordance with the data protection requirements, in particular Art. 28 GDPR, and guarantees the protection of the rights of the data subject.

If processors are located in third countries, the data protection requirements for the transfer pursuant to Art. 44 et seq. GDPR are complied with in each case. As a rule, the appropriate guarantees in third countries are established by means of an adequacy decision (Art. 45 para. 3 GDPR) or the agreement of standard contractual clauses (see Art. 46 para. 2 c) GDPR in conjunction with Art. 93 para. 2 GDPR).

11. Rights of Data Subjects

If your personal data is processed by Jo Limo, you are the data subject (Art. 4 No. 1 GDPR). As the data subject, you have the following rights in relation to the personal data affecting you:

11.1 Right to Information (Art. 15 GDPR)

The data subject has the right to obtain a confirmation from the controller as to whether personal data is processed; if this is the case, they have a right of information about this personal data and further information on the data processing.

11.2 Right to Rectification (Art. 16 GDPR)

The data subject has the right to obtain from the controller without undue delay the rectification or completion of inaccurate personal data.

11.3 Right to Erasure (Art. 17 GDPR)

The data subject has the right to demand from the controller the erasure of personal data without undue delay and the controller is obliged to erase personal data without undue delay, provided the data is no longer required, the data subject revokes their consent or lodges an objection to the processing, the personal data was processed unlawfully or there is otherwise a ground for erasure within the meaning of Art. 17 GDPR and the controller does not have the right to object to erasure.

11.4 Right to the Restriction of Data Processing (Art. 18 GDPR)

The data subject has the right to demand from the controller the restriction of processing when one of the conditions mentioned in Art. 18 GDPR applies, namely the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data.

11.5 Right to Objection (Art. 21 GDPR)

Insofar as the data processing is based on a legitimate interest from our side (Art. 6 Paragraph 1 lit. f GDPR) or is direct advertising, the data subject has at any time the right to lodge an objection to the processing of personal data affecting them for the reasons mentioned in Art. 21 GDPR. The controller will then no longer process the personal data, unless they can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or the processing serves for the establishment, exercise or defense of legal claims.

11.6 Right to Data Portability (Art. 20 GDPR)

The data subject has the right within the meaning of Art. 20 GDPR to receive the personal data, which they have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided.

11.7 Right to Lodge a Complaint (Art. 77 GDPR)

Without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with a supervisory authority according to Art. 77 GDPR.

11.8 Revocation of Consent (Art. 7 para. 4 GDPR)

If the data processing is based on the consent of a data subject, the data subject has the right to revoke his or her consent at any time. You can do this by sending an e-mail to: info@jo-limo.com. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

12. Automated Decisions

In the case of Jo Limo, you are only subject to an automated decision process (see Art. 22 GDPR) in exceptional cases if you re-enter a payment method via which a payment has already previously failed or when current indications justify the suspicion that it is a fraudulent booking. In these cases, your request to book a ride with Jo Limo will be refused. Such an automatic decision is required to conclude the contract (Art. 22 Paragraph 2 lit a GDPR). The data subject has the option of contacting us using the mentioned contact data (see section 2) in order to have an explanation or an intervention by a person or to express their point of view.

13. Data Erasure and Storage Duration

We will erase your personal data as soon as the legal basis for its processing lapses. However, legal bases may also exist in parallel or a new one may intervene with the lapsing of a legal basis, such as for example the duty to store determined data to fulfill a legal retention obligation (e.g. according to commercial or tax law).

14. Amendment or Update of this Privacy Policy

Jo Limo reserves the right to update or amend this privacy policy at any time without giving reasons, as far as this should become necessary, e.g. due to developments in legislation, jurisdiction or regulatory actions or due to further technical developments. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.